Salon & Spa Etiquette

We are not responsible for lost or stolen gift cards.
Please arrive 15 minutes early to relax in our Quiet Room. This will ensure maximum relaxation. Your late arrival will result in your service being shortened to maintain our schedule.
Please refrain from using your cell phone in the spa area. We understand you may be on your lunch hour or expecting an important phone call however you must be courteous to the other guests.
Lockers, robes and slippers available. Please leave all jewelry & valuables at home.
Double treatment room available for massage, facial or body treatments.
We will be happy to customize a package for any occasion.
Please advise your therapist/technician of any medical concerns or issues before or during your service.
Please share all questions, concerns or requests with your technician so we may provide the optimal service to meet your needs.
Our highly trained professionals will hold your modesty in the highest regards throughout your services.
Gratuities are not included in the price of your service.
All spa services must be reserved with a credit card.

Cancellation Policy

Our goal is to provide quality service in a timely manner. In order to do so we have had to implement an appointment/cancellation policy. The policy enables us to better utilize available appointments for clients that need our services.
In order to be respectful of the clients and service providers at DownTime Salon & Spa please be courteous and call the salon/spa promptly if you are unable to attend an appointment. This time will be reallocated to someone who is in need of our services. This is how we can best serve the needs of DownTime clients.
Please notify us a minimum of 48 hours in advance should you need to cancel or reschedule to avoid a 50% charge for the service. All no-show appointments will be charged at full value of the service missed.

Return/ Refund Policy

At DownTime Salon & Spa, we want to make sure you are happy with your purchase. Product returns must happen within 90 days of purchase, be accompanied by a store receipt, and the product must be nearly full.
If a guest is not satisfied with the service, they may let the salon manager know within 24 hours of the service. A complimentary redo or alternative solution may be offered at the salon manager’s discretion. We do not issue refunds for any services provided.

Tips on booking a party.